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FAQ


Q. How do I place an order?
A. Purchase Orders are accepted by electronically as well as through mail or fax. Credit Application must be on file prior to submitting and processing of your order. The Credit Application can be obtained from the Contact Us page on our website.

Q. How do I establish an account?
A. You will need to complete and submit a Credit Application. You can easily click here to download our credit application or you can contact us and we will can mail, fax or email it to you.

Q. Who can I contact with additional questions?
A. You can reach a NiB Sales Representative toll free by calling 800-722-4443 between the hours of 8AM and 5 PM Eastern or please email us at cservice@nationalincentivebrands.com

Q. How do I request a high resolution image for display in my programs?
A. We will gladly supply any images necessary, simply contact your NiB Sales Representative for assistance. Please clarify if items will be chosen for continuity in your programs.
Q. How will my order be shipped?
A. Unless otherwise specified, your order will be shipped best way using a certified carrier, generally UPS® or FedEx®. Delivery contact phone number is required.

Q. How will I be invoiced for my order once it ships?
A. Invoices can be provided as an electronic pdf, xlsx, xls, txt, or csv. Invoicing is completed shortly after items are shipped. An invoice will not be enclosed with your shipment.

Q. What payment methods are accepted?
A. Payments can be made by check only. If credit card payment method is preferred, contact your NiB Sales Manager for additional information prior to submitting your order. We must require credit card pre-authorization. Additional charges may apply. One default 3rd Party Shipper Account can be set for each customer account unless otherwise agreed upon in writing.


About National Incentive Brands

Backed by All Star Incentive Marketing (ASIM) which has been in business and dedicated to the industry for nearly 50 years, National Incentive Brands (NiB) is a direct factory manufacturer's representative and special markets distributor for some of the most recognizable brand names in the world. 

NiB is proud to service and supply premium/incentive industry resellers, promotional product distributors, specialty mail order, and select e-commerce accounts.

NiB operates from a 60,000 sq. ft mixed use (office/warehouse) facility based in Fiskdale, MA with state-of-the art inventory management, best-in-class customer service, in-house IT, marketing & communications.


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